Questions
EXTENSIONS
& FEES

General Questions

What is a Consultation?

Our Free Consultation is a very thorough process where our Lead Crown Maker will assess your current: hair condition porosity density texture/curl pattern and color variants We also consider your current lifestyle as well as budget to develop a custom hair extension plan and "blue print" based on your hair needs. This proprietary "blueprint" is the tool we use everytime you come in to ensure consistent and beautiful results no matter the day, no matter the stylist.



Is a Consultation mandatory?

The Free Consultation is not mandatory however it is recommended to ensure optimal results if you don't plan on bringing your own hair. Without a consultation we can try to determine your needs by looking a photo for refence as well as asking a series of questions through our DIY Online Consultation however a virtual consultation is helpful, but not a full replacement for an in person consultation. There are a lot of things that cannot be accurately represented in a photo including density and color. If possible, we recommend coming in for a consultation if only for a quick color and texture match. If you are planning on bringing your own hair to your appointment, we feel more comfortable with you skipping a Consultation however we still recommend one.



What happens if I don't come in for a Consultation?

No monsters will pop out but we cannot guarantee that you will be 100% satisfied with the results.

If you don't know what you need, the following may happen: a) you bring the wrong method type (wrong tip, wrong glue, wrong weft etc) b) the hair you bring is not the right texture, color, porosity, etc c) you bring too little hair, causing stringy results d) the hair you bring is of low quality and so hard to manage e) the glue you bring does not hold well, falls out f) the beads you bring are too large and won't hold or too small and won't fit g) the extension bond site is constructed poorly and will shed/fall out That's just a few of the scenarios that can happen.



What is a Luxie BluePrint?

Our NEW Hair Mapping Technology is our "blueprint" to your hair. It's your extension plan mapped out on a diagram of your head, detailed in a way that all of our stylists can access your information and apply your extensions in accordance to your custom needs. It also contains information about the hair used (amount, length, color, etc) and also has notes about length of your appointment, etc.



What is the Luxie Client Monitoring Program?

After every installation service we enroll you in our Client Monitoring Program. Every time you come in for a visit, be it for a repair, retouch, or removal service, we assess your current hair, scalp, extension, and bonding site condition and log it under your profile. We also go over your daily routine and answer any questions or conerns you may have to keep your hair, scalp, and extensions at it's most optimal state. We can pull your information up later at any time to know exactly what's going on with your hair at all times.



What is a Halo?

A Halo is a flexible extension system originally created by HaloCouture that allows you to add body, volume, and length in a matter of seconds. Their hair is high quality, 100% Remy Human hair. You can wear them daily or just for special occasions and remove them as easily as applying them. This innovative idea has virtually no damage. There are four lengths – 12 inch, 16 inch, 20 inch, and 24 inches. They are the basic equivalent to a full head of hair, adding about 70-120 grams of hair. Click here for more information.



What is the best extension method?

The "best method" would be one that suits your hair type as well as your lifestyle. One method may be good for one client but unsuitable for another. The best way to determine what the "best" method is for your hair needs is to meet with our Lead Technician at a Beauty Audit appointment or to take our Online Consultation (click here).



How much hair should I buy?

For volume, most clients need 2 ounces, approx 50 grams of hair, on average. For length, most clients need 3- 6 ounces, approx 75 to 150 grams of hair, on average.



What method is the safest?

Just to be clear, extensions in general are not "safe" for your hair. Like bleach or hot tools, it causes some stress on the natural hair. We feel that the shrinkie and skin weft methods are the lightest in weight, thus are the "safest" methods. However because needs vary from person to person, it's hard to make a general statement. Click here to take our Online Consultation to determine the best method for you.



How long does my natural hair have to be?

It is best to have at least 4in to have get extensions. Keep in mind that anything under 8 inches will require more hair added and a lot of styling to blend unless you're only going to bob length.



Do extensions damage the hair?

The honest answer to this questions is that ALL extensions put stress on the natural hair which can result in damage. After every installation we enroll you in our Client Monitoring Program to keep you updated on the condition of your hair. We also go over your daily routine to see how it's affecting your scalp and hair. Although we educate you and give you support whenever you have a question or concern, it is your sole responsibility to properly care for and maintain your extensions so you may eliminate or reduce the risk of damage. If you want the risk of absoultely no damage to your natural hair, we suggest you get fitted for one of our custom Halos by Halo Couture.



Do extensions look natural?

We make sure that we take the time to ensure natural-looking extensions. This starts with determining ALL of the colors that are present in your hair, selecting the right texture, the right wave pattern during your Beauty Audit & Hair Analysis, and finishing with the perfect amount of extensions and completing the service with a blended haircut. We also pay close attention to how your hair grows and parts to determine placement so that you don't have any extensions showing or peeping through. Also with every installation you have 14 days to come back in and have your extensions adjusted until your satisfied. Free of charge of course.



What brand of hair do you use or recommend?

We only recommend using 100% Human Remy hair. Our partners and salon trusted brands:  Hairdreams DreamCatchers Extensions-Plus The Hair Shop (808|909|707) UltraTress Invisitab Babe Crisace Hairlocs Hairtalk HotHeads Other brands: Glam Seamless His & Her Luscios Lox SoCap We also carry 100% Remy Virgin Indian Human hair in the salon for our clients convenience. Because it's in it's natural state it only comes in darkest brown but can be custom colored to match up to a level 4.  If you require hair from specific origins such as Brazil, Spain, Italy, Russia, or Malaysia we work with vendors who supply such hair.  You are free to supply your own hair as well.



What is your Cancellation Policy?

FOR DALLAS We offer a 24 hour grace period for FULL REFUNDS as long as the intial booking date is at least 72 hours from the scheduled appointment date. After that, NO REFUNDS. We practice a 24 hour cancellatio policy. No calls/no shows will not be rebooked. No exceptions. -A $100 deposit is required to secure any extension application appointment. -Prepayment (or a valid card on file) is required to hold all other appointments As long as a appointment is cancelled or rescheduled at least 24 hours BEFORE scheduled appontment, the deposit will be held for up to 365 and able to be applied or transferred to any appointment or client. In the event of a late cancel, any monies paid will become forfeit and the client will be required to rebook. No calls/no shows will not be rebooked and all monies paid will become forfeit. FOR LOS ANGELES We offer a 24 hour grace period where a FULL REFUND will be granted 24 hours after booking an appointment but only if the scheduled appointment date is at least 72 hours from intital booking date. If an appointment scheduleddate is less than 72 hours from initial booking date, the funds paid should be considered non-refundable. Due to the time intesive nature of offering mobile services, all of our services require prepayment and are non refundable after the grace period expires.)



 
 

Wearing Extensions

How long does application take?

Lead CrownMaker: Strand by Strand-- 1 to 4 hours Skin Wefting------- 1 to 2 hours Fast Trax----------- 1 to 4 hours Maintenance------ 1 to 2 hours Removal----------- 1 hour Standard CrownMaker: Strand by Strand-- 3 to 8 hours Skin Wefting------- 1 to 3 hours Fast Trax----------- 3 to 6 hours Maintenance------ 1 to 3 hours Removal------------ 1 to 2 hours



What is the difference between the Lead and Standard CrownMakers?

All of the CrownMakers at Luxie Extension Studios are licensed, highly qualified, highly trained professionals with an amazing talent, skill, and eye for applying extensions. They have undergone extensive training until they met and exceeded quality standards set by owner and Master technician, Ashley Blanton. All of their work is recorded and logged. Additionally, the Lead CrownMaker has over 10 years experience whereas our Standard Techs have at least 2 years experience. If you have any of the following conditions, you may want to select an appointment with our Lead CrownMaker: -bobs -pixie cuts -damaged hair -bald spots -thinning hair -complex knots -unusual hair extension bonding techniques



Do you teach at-home care?

Yes! After every service you will be given a Welcome Packet. That includes at-home maintenance instuctions, at-salon maintenance schedule, color and styling instructions for your stylist, price lists, and service lists. Also our technicians are available to answer any and all questions via text or email. We want you and your extensions to be successful so don't hesitate to ask us for help.



How long can I wear extensions?

Strand by Strand-- 2 to 6 months* Skin Wefts---------- 4 to 10 weeks Fast Trax----------- 2 to 4 months *With regular maintenance visits NOTE: For the least amount of stress on your hair it is best to wear extensions for 2 months. Absolutely no one should wear extensions over 6 months.



Can I color extensions?

Unless the hair is virgin, we do not recommend coloring or bleaching the extension hair as it's already undergone several chemical processes and will only become more dry and unmanageable. If you insist on coloring, we suggest using deposit only color. With that said, you may color or bleach your own hair as normal. Most clients choose to receive a partial and only get the hair colored on their crown and around the hairline. Keep in mind chemicals can get stuck in the bonded area so RINSE THOROUGHLY to avoid any damage to your natural hair or extensions.



Can I color my hair like normal?

You may color or bleach your own hair as normal (although rinse VERY thoroughly, especially for bleach). Most clients choose to receive a partial and only get the hair colored on their crown and around the hairline. We will include a note in your Welcome Packet to give to your stylist going over instructions as to how to successfully color your hair while wearing extensions.



Can I style my extensions?

The hair is 100% human and can be blow-dried, curled, and styled as usual below the bonding site. We do recommend limiting thermal styling whenever possible to prevent damaging the hair. Also, remember to use a thermal protectant every time you blow dry, curl, or straighten. Also keep in mind that excessive pulling can weaken the bonds or even rip the hair out one hair at a time.



 

Payment & Fees

What are your forms of payment?

Due to security risks associated with large cash transactions, we are a credit only salon and accept all major credit cards (Visa, Master Card, Discover, and American Express). All debit cards are processed as credit. No cash or personal checks accepted. If you'd like to make arrangements to pay with a money order please contact us at info@luxieextensions.com.
We also accept PayPal and Venmo (please ask to send invoice prior to appointment). We also work with third parties such as Partial.ly and Sezzle for payment plan options ( learn more). If interested in a payment plan, please email us.



How much is a deposit?

~~FOR DALLAS All installation deposits are $100 and non refundable. Deposits for hair goods must total 100% of hair cost and are non refundable. For all other services we require a valid credit card on file to secure your appointment. ~~FOR LOS ANGELES All appointments are to be paid in full during checkout at booking.



Why do you require a deposit?

Extensions are a lengthy process that require your CrownMaker to set aside a large amount of time. As all visits are scheduled by appointment only (no walk-ins accepted), the stylist cannot recoup lost income in the event of a no show. To prevent no calls/no shows, we require a $100 non-refundable deposit to guarantee compensation if a client cannot make the appointment. If the client is able to cancel or reschedule 24 hours before scheduled appointment, the deposit is held for 365 days and used toward the client's next scheduled visit.



Is the deposit refundable?

All deposits are non refundable. However if you need to cancel or reschedule, you may do so up to 24 hours before your appointment and you wont forfeit your deposit. We will hold it for no more than 365 days and you can transfer to your next scheduled appointment. You may also transfer your deposit to another client.



No call/no shows

Any no call/no shows will not be allowed to rebook. No exceptions.



Do you have a Refund policy?

FOR DALLAS We stand by our work 100% and offer a 14-Day No Risk Warranty with Satisfaction Protection. If for some reason you are unsatisfied with how your extensions look, please contact the salon and let us know. We will see you as quickly as possible and make it wonderful for you, absolutely FREE OF CHARGE. And if we still can't make you happy, we will give you your money back for your SERVICE PORTION, no hard feelings. FOR LOS ANGELES We offer a 24 hour grace period where a FULL REFUND will be granted 24 hours after booking an appointment but only if the scheduled appointment date is at least 72 hours from intital booking date. If an appointment scheduleddate is less than 72 hours from initial booking date, the funds paid should be considered non-refundable. Due to the time intesive nature of offering mobile services, all of our services require prepayment and are non refundable after the grace period expires.) *Due to the nature of natural hair products and because we purchase them through 3rd party vendors, we cannot gaurantee the hair. If you would like a gaurantee on the hair it is highly advised that you work with one of our high end brands like Dream Catchers or Hair Dreams as they offer a warranty on their product and you may be able to secure a refund or replacement directly from the Vendor. We will handle that process for you but it is up to the vendor/manufacturer for final word on any claims/refunds.



How much do extensions cost?

Installation fees are listed under the services section (click here). Hair costs vary from person to person and are listed here based on our most popular packages. In general, hair costs about $350+ for 4 ounces of B grade hair. Higher quality costs more and the price can go up or down depending on the grade, length, amount, and availability. All clients are free to provide their own hair. For an exact quote, please book a Free Consultation with our Lead CrownMaker.



  • Grey Instagram Icon
  • Grey Facebook Icon
  • Grey Google+ Icon

© 2018 by Ashley's Extensions LLC